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Cancellations & Returns Policy

Cancellations Policy

Cancellation by the Customer:
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at rknotsandcrafts@gmail.com. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.

  •  If you cancel your order before your product has been dispatched, we will provide a store credit for the entire amount (in case of pre-paid order).
  • Store Credit – We provide a Credit note/Discount Code of the same value as the product which is valid for 3 months for your next purchase i.e. customer can buy any other product available on the website against that store credit code within 3 months. Store Credit will be issued only after we receive back the product and validate the return.

Returns Policy

  • If the customer is unsatisfied with the product delivered then he/she needs to mail us at  rknotsandcrafts@gmail.com within 3 days from the date of receiving the parcel. We have two options for processing such returns :-
  1. Store Credit – We provide a Credit note/Discount Code of the same value as the product which is valid for 3 months for your next purchase i.e. customer can buy any other product available on the website against that store credit code within 3 months. Store Credit will be issued only after we receive back the product and validate the return.

Since this is a small business and lot of effort is put into every product that is sent out, we wont be able to offer any refunds for the products. Incase product is defective or damaged, we will happily replace the product. Please contact us within 24hrs of delivery of products, via Instagram or WhatsApp.

 

We will not be covering the return shipping from the customer’s end. After the approval of the return, the products need to be sent back within 7 days. A fresh piece will be sent within the time limit mentioned above. Please make sure that the original product tag and packing is intact when you send us the product back